RETURNS AND REFUNDS
You can return the goods free of charge within 14 days from date of delivery.
Pursuant to article 67 of the Consumer Code, it is understood that product integrity is an essential condition for the right of withdrawal: therefore articles used and/or deteriorated as a result of normal use shall not be refunded.
Send your return from the same Country in which you placed your order.
The right to withdrawal may be exercised exclusively by the client and under no circumstances by the recipient of a gift.
Access your profile, enter Order summary, click on Details and select Returns.
Then, specify the items to be returned by selecting the amount you want to return and the reason for the return. Finally click on Confirm.
At this point you just have to contact the UPS courier (for telephone contacts see below) to book pickup by notifying the Account code written on the label (see label the first 6 numbers and letters after 1Z
) that we sent with your order, inside the package.
The procedure has been completed: now, all you have to do is applying the prepaid label over the original one, wait for the Courier to come by and make sure that the item to be returned is shipped with the new shipment number as set forth on the label that you have applied.
Alternatively, you can decide to send the return article (still using the prepaid return delivery label) through the pickup and transport service (access the UPS website and then "search for transport centers").
If you need to make a return because of Twin Set - Simona Barbieri S.p.A. fault (wrong size, color does not comply etc ...) simply forward an e-mail to firstname.lastname@example.org
indicating order number / receipt number / articles that you want to return and briefly state your request.
We do not offer the service of Exchanges.
However, you can return an item (for a refund) and make a new order.
It is not necessary to wait for the refund to make a new order.
Remember that articles must be returned undamaged and in the same condition in which they were received, along with the tags showing the barcode and every other seal that arrived with the product
UPS TEL. CONTACTS
tel Austria 0810 006630
tel Belgium 078-250 877
tel Bulgaria 359-0-2-96096
tel Croatia +385-1-3454555
tel Cyprus +357-22-453311
tel Czech Republic 841 111 144
tel Denmark 35258080
tel Estonia +372 666 4700
tel Finland 09 2311 3406
tel France 0821 233 877
tel Germany 01806 882663
tel United Kingdom 0845 7-877 877
tel Greece 2109984 000
tel Hungary 06 40 98 98 98
tel Ireland 1890 99 55 00
tel Latvia +371 7805650
tel Luxembourg 8002 2510
tel Malta +356 21 805 901
tel Monaco 0800-877877
tel Netherlands 0900 2255 877
tel Norway 800-33 470
tel Poland +48 22 5340 000
tel Portugal 707 23 23 23
tel Romania 40 21 2338877
tel Slovakia 02 16 877
tel Spain 902-88 88 20
tel Sweden 020-788 799
tel Switzerland 0800-55 88 33